Water Damage

How long does it take for a property to dry?
Drying times depend on a variety of factors, such as indoor temperature, humidity levels, location, type of affected materials, and time it took for services to begin. We want to take our time and ensure that everything is completely dry. Many times what we find is that the client notices that the carpet fibers are dry to the touch, but what they don’t know is that the padding underneath may still retain moisture and be wet.

Will using the property’s air conditioner or heater help the drying process?
First have an expert certify that your air conditioner or heater is safe to use. When approved, the use of such systems may help with aerating the property. Our skilled technicians will set your system’s settings that will be most effective. Please do not alter the temperature settings or the drying process may take longer than needed.

Will I need to move all the items in the affected room?
It all depends on what has been affected by water and how much water it has retained. Upon assessment, technicians will notify you if items should be relocated or if they’re able to remain inside the room.

Can I enter the area that is being dried?
You can, but we recommend that you keep all traffic to a minimum.

What type of equipment do you use for removing water and drying materials?
Our technicians use air movies and dehumidifiers to aerate rooms while removing excess moisture to prevent mold growth and we also use specially designed vacuums for water extraction.

Fire Damage

Is it safe to clean my property once given approval to enter the premises?
Due to the risk of causing additional damages by improperly cleaning belongings, we recommend that you wait for a professional to arrive onsite and clean your materials or to help assist and provide guidance on how to clean items covered with soot.

Will I need to worry about any other damages aside from smoke or charred items?
Yes, often times water is used to extinguish fires, which will then cause water damage to nearby items and structures. If left unattended for long, water damage will then attract mold growth. Mitigate all of these damages by contacting a professional restoration service provider immediately after a fire is extinguished.

What are some major concerns regarding fire damages?
Some items that you should be concerned about in the event of fire damages are: chemical reactions from materials and substances being burned, debris, loose soot on materials and in the air, electrical hazards, and possible structural instability.

Will you be able to restore other items other than the structure of my property?
Yes, our services range out to your personal belongings as well as your property. We attempt to clean items from soot, prevent permanent etching on porcelain fixtures, recover equipment, important documents, and many more items.

Mold Damages

Is mold really that bad?
Yes it is. Mold creates a variety of problems for any property and its owner, mold will breakdown any material that it develops on, causing structural instability. It can also affect the lives of those who are exposed to its spores by causing illnesses, breathing difficulties, and severe allergies.

Where does mold usually grow?
Mold often grows in the dark, moisture-rich areas of properties that are generally not visible, such as between walls, underneath flooring, in ceilings, basements, so on.

What causes mold to grow?
The most common case for mold growth is water damage. It can be the result of a trickling pipe in your faucet or showerhead to a burst pipe in the basement. As long as high levels of moisture are present, mold can grow nearly anywhere.

Can I just wipe mold growth off a wall or other surface?

With the appropriate cleansing agents and certain surface types, you can simply remove mold. But for items with porous surfaces, the job becomes much more intensive. You wont be able to completely kill or remove mold from the tiny holes and crevices of porous surfaces.

How do I prevent mold from growing?

The best way to prevent mold is to prevent moisture from accumulating in your property. Addressing water damages early will certainly help, and the use of dehumidifiers will help regulate the levels of moisture in the air.

If you have any additional questions about fire, water, or mold damages, please contact our office. We’ll have a representative available, ready to answer any questions you may have.